Social Media Policy

Social media has changed the way we work, offering a new model to engage with customers, colleagues and the world at large.

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The term social media is used a number of different ways. For the purposes of this policy, CSP defines social media as any tool or service that facilitates conversations over the internet. This includes traditional applications such as Facebook, Instagram, LinkedIn or Twitter, but also applies to other platforms such as YouTube, Flickr, blogs and wikis, social bookmarking services, user rating services and any other online collaboration, sharing or publishing platform, whether accessed through the web, a mobile device, text messaging, email or any other existing or emerging communications platforms.

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The use of social media presents certain risks and carries with it certain responsibilities. CSP has established guidelines for appropriate use of social media where CSP and employee representation of our Company is concerned.

CSP (also known as the Company) sends out the company's latest information and communicates using social media to enhance awareness; disseminate company messaging; engage employees and assist in recruiting.

The following are the Company’s official social media accounts

• LinkedIn
  • CSP
• Facebook
  • CSP
• Twitter
  • CSP
• Instagram
  • TheCSP
• YouTube
  • CSP

No additional accounts shall be opened or created using the Company’s name and logo or likeness without prior written approval from the Director of Communications. This written request must include the specific objective for account; type of and cadence of intended posts/content; and name of person responsible for daily monitoring of said account (administrator). Responsible party should have a plan for addressing and escalating in a timely manner any posts, comments, shares or messages made to this account that are damaging to the company and its reputation, or any employee of the company. Any such negative posts, comments, shares or messages should be reported to Corporate Communications immediately.

The following is the Social Media Terms of Use, which are terms of use for the official accounts of CSP in social media. Please refer to the terms, and use our official accounts, accordingly.

The following is the Social Media Terms of Use, which are terms of use for the official social media accounts of CSP, or any previously approved individual accounts such as those administered by a CSP facility. Please refer to the terms, and use our official accounts, accordingly.

The definitions of the following terms as used in these Terms of Use are as follows:

• "CSP’S Official Social Media" means each of the social media accounts operated by CSP and previously set out in the List of CSP’S Official Social Media Accounts;
• "User" means any person who views or uses any of CSP’S Official Social Media; and
• "the Company" means CSP.

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CSP fully respects the legal rights of our employees, including their rights under the National Labor Relations Board, to engage in concerted and protected activities, and any part of this policy which interferes with the legal rights of our employees will not be enforced. While the activities of employees on their own time is their own business, activities in or outside of work that affect an employee’s job performance, the performance or safety of others, or Company business interests are the focus of this policy.

Any posts created by parties for use on a CSP Official Social Media Account, or a previously approved additional account, such as one administered by an individual facility location, shall follow these guidelines:

• Posts should be focused on a business purpose that supports management objectives of the organization. This includes posts related to hiring and related career/job fairs; community and/or volunteer activities related to the business; employee engagement and/or recognition; company news (as approved by Corporate Communications); product or technology news.
• Posts should never contain any disparaging, discriminatory or harassing information concerning any customer, employee, supplier or other person associated with CSP.
• Posts will not contain financial information, sales trends or forecasts, legal issues, confidential, sensitive or proprietary information about the company, customers, employees or applicants.
• Do not post information specific to customer business, including sales or production volumes, or information about programs that have not yet been publicly disclosed via formal communications channels. Any posts related to customer products or customer information should be approved by Corporate Communications.
• Posts must avoid using any disparaging, discriminatory or harassing information concerning any customer, employee, supplier or other person associated with CSP. The Company’s policies prohibiting harassment apply online as well as offline.

• When posting on social media sites, employees must use the following disclaimer when discussing job-related matters, “The opinions expressed on this site are my own and do not necessarily represent the views of CSP.”
• Remember that when posting to social media, even on a personal basis, you are a representative of CSP. Also remember that anything you post can potentially remain online forever.
• Dishonorable content such as racial, ethnic, sexual, religious, and physical disability slurs are not tolerated.
• Employees may not post financial information, sales trends or forecasts, legal issues, confidential, sensitive or proprietary information about the company, customers, employees or applicants.
• Employees may not post information specific to customer business, including sales or production volumes, or information about programs that have not yet been publicly disclosed via formal communications channels.
• Whether or not an employee is speaking on behalf of the Company, he/she is still seen as a representative of the Company to the general public and must act accordingly. Employees should avoid posting material that could be seen as inappropriate, demeaning or offensive.
• While the formalities of business correspondence do not tend to apply in social media, an employee using social media should still be respectful of others and avoid posting obscenities, slurs or personal attacks that can damage the reputation of the company, customers, employees, suppliers or applicants.
• If an employee is part of a conversation related to work or CSP, and that conversation becomes profane or disrespectful, he/she is required to withdraw from it.
• Employees should avoid any disparaging, discriminatory or harassing information concerning any customer, employee, supplier or other person associated with CSP. The Company’s policies prohibiting harassment apply online as well as offline.

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Please Note: It shall be considered a breach of policy and unprofessional conduct to post on any public or private website or other forum, including but not limited to discussion lists, newsgroups, listservs, blogs, information sharing sites, social media sites, social or business networking sites, LinkedIn, Facebook, Instagram, chat rooms, Twitter, or any other electronic or print communication format, any of the following:

• Anything that may harm the Company’s goodwill or reputation or any disparaging information about CSP.
• Any disparaging, discriminatory or harassing information concerning any customer, employee, supplier or other person associated with CSP.
• Any confidential information, trade secrets, or intellectual property of CSP obtained during your employment, including information relating to finances, research and development, marketing, customers, operational methods, plans and policies.
• Any private information relating to a customer, employee or supplier of CSP.

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Any employee who is found to be in violation of any part of this policy will be subject to disciplinary action up to and including termination.

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If a User posts on or sends a direct message to any of CSP’S Official Social Media, CSP may reply to that User. However, the Company does not bear any obligation to reply to such posts or direct messages.

1. 1.If a User makes a post on any of CSP’S Official Social Media that falls under (or is likely to fall under) any of the following, the company may carry out appropriate measures, including hiding or removing the User's post or temporarily or permanently blocking the User's account, without giving the User prior notice or notice after the fact:
   • A post that violates laws or regulations or that contradicts public order and morals;
   • A post that is linked to criminal activity;
   • A post that contains personal information (including a photo of the subject's face) and for which permission to post has not been obtained from the subject;
   • A post that attacks or criticizes, or damages the reputation or credibility of a particular individual or association, or slanders that individual or association;
   • A post that contains obscene expressions;
   • A post about racial, ethnic, sexual, religious, or political topics
   • A post that discriminates, or that encourages discrimination, based on race, ideology, belief, or the like;
   • A post linked with political, campaign, or religious activities or other activities similar thereto;
   • A post that contains rumors or that would encourage rumors, or a post that includes false information;
   • A post that is believed to be made in impersonation of a third party;
   • A post that includes malicious contents, including harmful computer programs;
   • A post that infringes on the trademarks, copyrights or other intellectual property rights, portrait rights, privacy, or other rights of another User, a third party, or CSP;
   • A post that causes nuisance, disadvantage, or damage to another User, a third party, CSP, or an employee or the like;
   • A post that is prohibited by the relevant company operating the social media platform in question; or
   • A post that hinders the operation of CSP’S Official Social Media or a post that otherwise interferes with Social Media;
   • A post that contradicts the purport of these Terms of Use or that has no relation to CSP’Ss Official Social Media;
   • A post made for the purpose of for-profit activities;
   • A post that changes part or all of the contents that CSP Official Social Media distributes; or
   • Any other post considered to be socially inappropriate by the Company.
2. 2.CSP may also, at its sole discretion, carry out the measures in the preceding paragraph in cases other than those set out in each of the items of the preceding paragraph.

On CSP’Ss Official Social Media, the Company may, as necessary, follow other accounts, click the like button or other similar reaction buttons on posts made by other accounts, or share such posts (meaning share, retweet, or the like), or retract or remove such follow, react, or share.

1. If CSP incurs damage due to a User's action, the Company may claim against the User for compensation for the damage.
2. If a User causes any damage to a third party in connection with the use of any of CSP’Ss Official Social Media, the User shall, at its own responsibility and expense, settle the damage.

1. Copyrights and any other intellectual property rights (including, but not limited to, copyrights, design rights, patent rights, utility model rights, trademark rights, and know-how) on the information displayed on CSP Official Social Media belong to the Company or duly authorized parties.
2. A User shall grant to the Company a right to use posts made by that User on any of CSP’Ss Official Social Media throughout the world, without compensation, and non-exclusively (including processing, making extracts of, reproducing, publishing, translating, etc. such posts), and shall not exercise against the Company any intellectual property rights such as copyrights and moral rights of author pertaining to such posts.

CSP shall appropriately manage personal information in accordance with "CSP Privacy Policy" prescribed by the Company.

1. CSP cannot always guarantee the accuracy or completeness of the information distributed on the Company’s Official Social Media. The User acknowledges this when viewing or using the information.
2. The information distributed by the Company on CSP’S Official Social Media does not necessarily constitute an official announcement or expression of opinion by the Company. Official announcements and expressions of opinion by CSP are distributed through the Company’s official website, news releases, and the like.
3. CSP shall not be liable for any damage, disadvantage, or trouble incurred by a User in connection with the information distributed on the Company’s Official Social Media, modification or update of the display or the like of the information, or other use of CSP’Ss Official Social Media.
4. CSP shall not be liable for any trouble or dispute between Users or between a User and a third party that arises in connection with the Company’s Official Social Media.
5. CSP shall not be liable for any damage, loss, expense, encumbrances, or the like incurred by a User due to the suspension, abolition, or the like of any of the Company’s Official Social Media.
6. If a User is a consumer, the provisions of this Article shall not apply in cases where there is willful misconduct or gross negligence on the part of the CSP.

CSP may amend these Terms of Use without obtaining the consent of Users. In this case, these amended Terms of Use shall be effective upon their publication by an appropriate method such as being posted on the Company’s website.

1. These Terms of Use shall be governed by, and construed and applied in accordance with, the laws of the United States and the State of Michigan. CSP and Users shall consult with each other in good faith to resolve any problem with respect to use of the Company’s Official Social Media that are unable to be resolved under these Terms of Use.
2. If the need for a lawsuit arises with respect to use of CSP Official Social Media, the Michigan judicial system has exclusive jurisdiction as the court of first instance.